Contact Center Geek
I enjoy being part of the festivities during Customer Service Week and hearing what other call center leaders do in their centers. I do my best to show my appreciation to my team members the other 51 weeks every year but find this week a special time.
Even if you don’t have money to spend, there are simple things you can do during Customer Service Week.
Read MoreWhen I hear the term “management” used to describe a group of unnamed people, I think of toilet seat covers. Specifically, I think of toilet seat covers in public restrooms. Sometimes the packaging reads: “Provided by the Management For Your Protection”.
Read MoreWe all need compelling reasons to keep our customers coming back. Customer retention is vital and getting customer feedback can give great insight into the future success of our business, but we need to allow customers to leave us. We need to be gracious and offer solutions but when the customer says it’s time to break up, it’s time to say goodbye.
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