Early in my career I learned the art of saying "no". I have even had great success remembering to rephrase "no, I can't do that" to "what I can do is...". That's fine in many situations. It reminds me to focus on solving problems rather than simply answering questions.

When I hear the term “management” used to describe a group of unnamed people, I think of toilet seat covers. Specifically, I think of toilet seat covers in public restrooms. Sometimes the packaging reads: “Provided by the Management For Your Protection”.