The Most Important Question Managers Aren’t Asking

“Is this the job we sold you on?”

How much time does it take you to recruit, hire, and train a new team member? How much does it cost your organization? What is the impact if a new team member leaves your organization shortly after being trained, or even before their training is complete? Of course, there is a negative impact when someone leaves soon after being hired, so it makes sense to reduce the risk of that happening.

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Three Recruiting and Hiring Resolutions for the New Year

Happy New Year! The new year often brings new candidates to the job market, so if you're taking advantage of that like I am, here are three tips to improve your contact center’s recruiting and hiring efforts. If you’re not doing them now, feel free to consider them New Year’s Resolutions.

This post originally appeared on ICMI.com.

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