How To Be An Effective Manager

Stop me if you’ve heard this one before. A new team member joins your contact center. She is put through training and taught how to use her phone and your company CRM, how to de-escalate upset customers, and how to go through the necessary talking points on common calls... And just as common is the scenario where that top-performer-turned-Supervisor is asked to do her new job with little or no training.

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