There’s a question I regularly get, it’s one that I really enjoy answering. It usually sounds like this, “I have a new person leading our contact center… where should they go to get help on how to run a contact center?”

In addition to the plethora of conferences and training organizations there are so many amazing books, blogs, podcasts, and smart people freely sharing their knowledge on LinkedIn, Twitter, Clubhouse, and in Slack workspaces. So many, that I’m sure it can seem a little overwhelming at first.