Contact Center Predictions in Three Sizes

The end of the calendar year often brings with it the inexorable look into the crystal ball. It seems everywhere you look someone is touting that they know what the future holds. So, as many of us are starting to look ahead to 2019 and beyond, especially since we likely already finalized our budgets and plans for next year, I thought I would add my bold predictions.

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Frost & Sullivan Customer Contact West 2018

This year’s Customer Contact West conference was held at the Arizona Biltmore in Phoenix. I really enjoy this event every year. It’s a smaller conference, I believe around 350 attendees, but the events and content are huge! The format of the sessions are great. The Frost & Sullivan team does a great job mixing up keynotes, general sessions, interactive sessions, panels and roundtables so there are so many opportunities to learn and connect with other customer contact and customer experience leaders.

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Your Customers Are Already Texting You

Today was day two of PesTech3.0, a three-day conference dedicated to connecting industry leaders to discuss technology trends in pest control. So far, we've heard from some great speakers on disruptive technology, how the "internet of things" impacts our industry, mobile marketing and using mobile technologies throughout sales and servicing. We've also learned about interesting and innovative ways that pest control operators can start to deploy wearable tech.

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